Consumers Want Your E-Mail

• Posted: Tuesday, June 10, 2008
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• Author: pradhana

Postal mail still gets results, too

Text and instant messaging are fine for friends, but not for marketers. That was the main finding of ExactTarget's "2008 Channel Preference Survey."

Nearly two-thirds of US Internet users surveyed said e-mail was their preferred channel for written communications between friends, with text messaging the next-favorite choice. The phone was the most popular way to communicate with friends overall, with 41% of respondents naming it as their channel of choice.

"There is a clear trend within younger demographics toward communication via text messaging and social networks," said Morgan Stewart, director of research and strategy at ExactTarget, in a statement.

But Mr. Stewart said those preferred personal communication channels were not necessarily also preferred channels for marketing.

Asked to judge the acceptability of various channels for marketing purposes on a scale of 1 to 5, respondents gave direct mail an average score of 3.9, followed by e-mail at 3.7. All other channels averaged under 3.

Nearly two-thirds of those surveyed said they had made a purchase because of a marketing message received through e-mail. More than three-quarters said they had made such a purchase in response to direct mail.

Read more - eMarketer

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