Do Customers Come for Price or Convenience?

• Posted: Wednesday, November 28, 2007
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• Author: pradhana
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• Filed under: Market Survey

The question is as old as retail.

Data from Nielsen Online sheds some new light on the matter that is so important to merchants—online and offline—during the busy holiday shopping season.

In an online survey of nearly 1,000 shoppers, 81% indicated that the ability to shop anytime during the day was why they chose to shop online during the holiday season.

Next came the ability to comparison shop (61%), followed by finding merchandise easily (56%). Only 46% of respondents cited low prices as a reason to shop online. Even fewer, 24%, claimed to be attracted by low shipping costs.

So convenience beat pricing hands down, right? Well, it depends.

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