Nearly Half a Billion Mobile Financial Services Customers in 2013

• Posted: Tuesday, February 03, 2009
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• Author: pradhana
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• Filed under: Mobile Services

Mobile technology market-watchers are always on the lookout for the next “killer app,” and according to ABI Research, mobile financial services are very likely to become the “next big thing” that will attract many millions of consumers.

“Mobile financial services have the potential to be bigger than mobile TV and premium mobile content in terms of numbers of subscribers,” says senior analyst Mark Beccue. “They have the broadest demographic appeal: almost anybody over the age of 18 is a potential user.”

Mobile financial services are of three kinds: mobile banking (essentially a mobile form of today’s online banking), mobile domestic person-to-person payments, and international person-to-person payments.

While mobile banking services are likely to find their greatest market in the industrialized world, mobile domestic and international person-to-person payments may be game-changing developments in less prosperous regions, enabling commerce, extending services to rural regions, and possibly even helping people previously excluded from the financial system to lift themselves out of poverty.

The major promoters of this market, according to Beccue, will be banking institutions. “Every bank in the world is considering these options,” he says. “It’s a huge growth area. It allows banks to increase customer ‘stickiness,’ to cut costs and automate, and most importantly, to reach the unbanked. They are scrambling for ways to do it.”

Moreover this market is largely recession-proof because with few exceptions it’s not about consumers spending their money, but managing it.

When it comes to mobile banking, Bank of America has been a leader. It launched its mobile banking services in May 2007 and by June of the following year already had a million mobile banking customers. Currently the service covers about 1.5 million subscribers. [ABI Research]

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